JOINT BASE SAN ANTONIO-LACKLAND, Texas – Air Pressure housing program officers are analyzing information from the calendar 12 months 2021 Division of Protection Annual Tenant Satisfaction Survey for traits and methods to enhance the enterprise’s housing portfolio and tenant expertise (OMB Management Quantity: 0704-0553 OMB Exp Date: 03/31/2022).
Total, Air Pressure privatized housing tasks scored a mean score of 77.7 on the survey, which concluded on Dec. 17, 2021. The Air Pressure’s goal metric is 75 or larger. In 2020, the Air Pressure privatized housing program scored 77.2.
Robert Moriarty, Deputy Assistant Secretary of the Air Pressure for Installations, mentioned the development relative to final 12 months is a results of the tasks’ elevated give attention to buyer service, further Air Pressure oversight applied over the previous 12 months, and to tasks’ restoration from backlogs of upkeep and repair requests attributable to precautionary well being and security measures applied by the mission homeowners in response to COVID-19.
“We rely on sincere suggestions from the tenants to assist us assess the efficiency of the tasks and to know the place changes are wanted to enhance the resident expertise,” Moriarty mentioned.
The general rating is a normal indicator of mission well being and can help management in developing sustainment plans, budgets and monetary restructuring. The scores are comprised of rankings in 9 enterprise success elements: readiness to resolve issues, responsiveness and follow-through, property look and situation, high quality of administration service, high quality of leasing, high quality of upkeep, property score, relationship score and renewal intention. Inside every class, tenants reply a set of questions utilizing a sliding scale.
The Air Pressure takes tenant suggestions significantly and the Air Pressure Civil Engineer Heart works with navy housing places of work and mission homeowners to handle considerations raised within the survey. The survey was distributed to the Division of the Air Pressure’s 67 privatized housing places with an general response fee of 29.6 %.
13 installations have been honored with the CEL Crystal Service Award for his or her excellent efficiency in 2021. The award acknowledges installations with a number of neighborhoods that obtain an general rating of 85 or larger and 20 or larger response fee.
CEL Crystal Service Award recipients
Moody AFB, Georgia (BBC-ACC III)
Hurlburt Area, Florida * (Mayroad)
Seymour Johnson AFB, North Carolina * (Mayroad)
McConnell AFB, Kansas * (Mayroad)
Tyndall AFB, Florida * (BBC)
Beale AFB, Califonia (BBC)
Ellsworth AFB, South Dakota * (BBC)
Tinker AFB, Oklahoma (BBC)
Peterson AFB, Colorado * (Lendlease)
Davis-Monthan AFB, Arizona (Lendlease)
Scott AFB, Illinois (Hunt)
Eglin AFB, Florida (Mayroad)
Dyess AFB, Texas * (BBC-ACC III)
* Awarded two years in a row
“We’re pleased with the tasks that stood out,” mentioned Yvonne Brabham, mentioned performing chief of the AFCEC Air Pressure Housing Division. “We’re grateful to them for offering our navy households with secure, high quality, reasonably priced, well-maintained housing communities the place they select to stay.”
After months of joint efforts, Tinker housing is acknowledged with the Crystal Service Award.
“Being acknowledged with a Crystal Service Award in response to constructive tenant suggestions speaks volumes concerning the efforts Balfour Beatty Communities has made to fight points and elevate the standard of housing being supplied to our Group Tinker households” mentioned 72nd Air Base Wing Commander Col. Corridor Sebren. “We’ll proceed to work with our BBC companions to extend the excessive lifestyle for our Group Tinker households, they deserve it.”
Representatives from every navy division, Workplace of the Secretary of Protection and the third-party survey firm labored collectively to judge and make clear questions used following congressional testimony highlighting the potential for misinterpretation. For instance, the time period “property supervisor” left many tenants not sure as to whether or not they have been evaluating the MHO, or the non-public firm charged with property administration.
The survey questions have been restructured to make sure their effectiveness at capturing a mission’s well being and tenants’ sentiment in relation to the Air Pressure housing program. The modifications made are to make sure the integrity of tenant suggestions and to enhance the belief tenants have within the instruments supplied to them to voice their considerations on to the mission proprietor, MHO and AFCEC.
“Mission homeowners of places that obtained scores beneath 69.5 are required to submit an motion plan to AFCEC inside 60 days of the survey information being launched, and can be required to work carefully with their set up’s housing workplace to observe and observe their progress, reporting as much as AFCEC at quarterly intervals,” mentioned Brabham.
“Tangible modifications have been applied within the Air Pressure housing program that many tenants have began to see, reminiscent of a extra sturdy satisfaction survey,” Brabham mentioned. “The Air Pressure understands we’ve extra to do and are actually higher geared up with the suggestions supplied from our Airmen and Guardians to take the required measures to supply the standard housing that our servicemembers deserve.”
72nd Air Base Wing Public Affairs contributed to this text.
