Annually, Commander, Navy Installations Command (CNIC) conducts a Tenant Satisfaction Survey (TSS) via a third-party contract with a view to present navy households with a voluntary and confidential alternative to share open and trustworthy suggestions on their housing expertise. This yr’s privatized housing survey was performed between March 20 and Might 5 of 2023 and outcomes confirmed a slight enhance in total satisfaction with Navy housing.
Present residents of presidency owned/leased (GOL), household housing (FH), unaccompanied housing (UH) and Public Personal Enterprise (PPV) FH, UH accomplished their surveys nearly and had been in a position to present suggestions on their total expertise, satisfaction with their lodging and property administration service.
The outcomes had been as follows:
- GOL FH total satisfaction index elevated by 0.5 from FY22 to 76.3.
- GOL UH total satisfaction elevated by 0.9 from FY 22 to 80.5.
- PPV FH total satisfaction decreased by 0.1 from FY 22 to 76.1.
- PPV UH total satisfaction elevated by 4.8 from FY 22 to 85.0.
The Navy is the one service to survey its unaccompanied housing residents.
“Our mission is to offer secure, high quality housing and associated companies in assist of the Navy’s mission and readiness,” mentioned Mr. Stephen Drumm, Director of Navy Housing for CNIC. “All tenants of Navy housing have a voice and it’s important that the Navy hears from as many residents as doable. The suggestions obtained throughout the TSS is used to make enhancements that profit your complete Navy neighborhood.”
In regards to the Survey
The annual TSS is funded by the Division of the Navy (DON) and this yr’s survey was performed by CEL & Associates, Inc. (CEL). The survey centered on three satisfaction indexes – total satisfaction, property satisfaction and repair satisfaction. These indices present CNIC with a snapshot of residents’ opinions relating to the situation of the houses and neighborhoods, and the standard of the companies supplied.
The housing survey is performed yearly throughout 69 installations consisting of 81,309 residences, which included household and unaccompanied housing that’s government-owned/leased in addition to public personal enterprise housing.
Survey Outcomes for Household Housing
The TSS signifies optimistic suggestions in security, safety, and the general courtesy and respect with which tenants are handled, particularly within the areas of responsiveness, professionalism, and high quality of upkeep personnel and leasing/housing workplace.
Of the 35,172 surveys distributed to PPV residents 33% responded (up 28.9% from 25.6% the prior yr), producing the next common scores, primarily based on a 100-point scale:
• General Satisfaction Index: 76.1 (0.1 level lower from FY22)
• Property Satisfaction Index: 72.3 (0.5 level lower from FY22)
• Service Satisfaction Index: 78.6 (0.4 level enhance from FY22)
Throughout the 47 installations surveyed, 77% (36) rated within the Excellent, Very Good, Good, or Common ranges (100.0 through 70.0) within the General Rating; 17% (8) rated Under Common (69.9 through 65.0); and 4% (2) rated Poor or Very Poor (64.9 through 55). (One set up had no surveys returned.)
GOL Household Housing
Of the 5,616 surveys distributed to GOL household housing residents 26.8% responded (no enhance/lower from prior yr) producing the next common scores, primarily based on a 100-point scale:
• General Satisfaction Index: 76.3 (.5 level enhance from FY22)
• Property Index: 76.5 (no enhance/lower from FY22)
• Service Index: 76.4 (.5 level enhance from FY22)
Throughout the 14 installations surveyed, 86% (12) rated within the Excellent, Very Good, Good, or Common ranges (100.0 through 70.0) within the General Rating; 14% (2) rated Under Common (69.9 through 65.0); and 0% (0) rated Poor or Very Poor (64.9 through 55).
Survey Outcomes for Unaccompanied Housing
The TSS signifies optimistic suggestions in areas comparable to the general stage and high quality of the leasing or housing workplace, the courtesy, respect and professionalism supplied, security and safety.
PPV Unaccompanied Housing
Of the 5,935 surveys distributed to PPV unaccompanied housing residents, 23% responded (94.9% enhance from 11.8% in FY22) producing the next common scores, primarily based on a 100-point scale:
• General Satisfaction Index: 85.0 (4.8 level enhance from FY22)
• Property Satisfaction Index: 82.1 (3.1 level enhance from FY22)
• Service Satisfaction Index: 86.2 (6.4 level enhance from FY22)
Throughout the 2 installations surveyed, 100% (2) rated within the Excellent, Very Good, Good, or Common ranges (100.0 through 70.0) within the General Rating.
GOL Unaccompanied Housing
Of the 34,586 surveys distributed to GOL unaccompanied housing residents, 26 p.c responded (2.2 p.c enhance from FY22) producing the next common scores, primarily based on a 100-point scale:
• General Satisfaction Index: 80.5 (.9 level enhance from FY22)
• Property Index: 79.2 (.4 level enhance from FY22)
• Service Index: 81.6 (1.5 level enhance from FY22)
Throughout the 65 installations surveyed, 86.2% (56) rated within the Excellent, Very Good, Good, or Common ranges (100.0 through 70.0) within the General Rating; 9.2% (6) rated Under Common (69.9 through 65.0); and 4.6% (3) rated Poor or Very Poor (64.9 through 55).
An in depth abstract of the FY23/Report 12 months 2022 TSS outcomes may be discovered right here: https://www.cnic.navy.mil/ffr/housing/HQ_Housing_Programs/surveys.html
Current Efforts, Ongoing Enhancements
Navy unaccompanied housing just lately launched a program to enhance UH upkeep and continues to check and discover different options to enhance the standard of Navy barracks. Final yr, all 10 Navy areas have launched upkeep QR code reporting to unaccompanied housing amenities permitting for rather more environment friendly reporting than the earlier system. When Sailors discover a upkeep challenge, they will scan a singular QR code posted throughout the constructing inside their residing areas and customary areas, fill out a short on-line type, and submit the report back to constructing administration.
Different initiatives at present underway for unaccompanied housing embody the event of an interface between enterprise Army Housing, the property administration system for housing, and MAXIMO, the upkeep administration system for the Public Works Division. This automated alternate will enhance the monitoring of upkeep requests from request via completion.
“Navy Housing actually values the opinions of Sailors and their households about their housing. The TSS is an effective way to collectively categorical what’s nice about Navy Housing and what may be improved,” mentioned Jon Skelton, CNIC Housing Operations and Coverage department supervisor. “I can not thank the individuals sufficient for the wonderful response charges this yr. It actually exhibits how vital housing is to our service members when so many take time to offer this stage of suggestions.”
For extra details about Navy Housing, go to www.cnic.navy.mil/ffr/housing.html or go to your Navy Housing Service Heart.
Commander, Navy Installations Command is liable for worldwide U.S. Navy Shore set up administration, designing and growing built-in options for sustainment and growth of Navy shore infrastructure in addition to high quality of life applications. CNIC oversees 10 Navy areas, 69 installations, and greater than 43,000 staff who maintain the fleet, allow the fighter, and assist the household. Comply with CNIC on social media: Fb, Fb.com/NavyInstallations; Twitter, @cnichq; and Instagram, @cnichq.
