Outcomes from the 2021 Navy Public-Non-public Enterprise (PPV) housing Tenant Satisfaction Survey (TSS) present an general rating of 76.2 for household housing, representing a slight 0.8 level decline from the earlier survey. Detailed survey outcomes by the set up are getting used to information the place the Navy and our PPV companions can proceed to make enhancements and take corrective actions.
“Offering high quality, inexpensive housing for Sailors and their households is a precedence for the Navy,” mentioned Mr. Cannon, director of Fleet and Household Readiness at Commander, Navy Installations Command (CNIC). “Thanks to all of the Sailors and tenants who took half within the survey. The survey responses shall be invaluable in enhancing our housing providers to finest serve you as you serve the nation.”
Concerning the Survey
The annual TSS is funded by the Division of the Navy (DON) and distributed to residents of privatized household and unaccompanied housing by way of a third-party survey firm. The survey supplies every family with a voluntary and confidential alternative to share open and trustworthy suggestions on their housing expertise.
This 12 months’s privatized housing survey was performed between October and December of 2021 with residents at 46 installations consisting of 244 household housing neighborhoods, in addition to the 2 installations which have PPV unaccompanied housing.
Survey Outcomes
The TSS, performed by CEL & Associates, targeted on three satisfaction indexes – general satisfaction, property satisfaction and repair satisfaction. These indices present CNIC with a snapshot of the PPV residents’ opinions relating to the situation of the properties and neighborhoods, and the standard of the providers supplied. Of the 34,295 surveys distributed to PPV residents, 25.6 % responded (2.9 % decline from FY21) producing the next common scores, based mostly on a 100-point scale:
• Total Satisfaction Index: 76.2 (0.8 level decline from FY21)
• Property Index: 72.8 (1.2 level decline from FY21)
• Service Index: 78.2 (0.6 level decline from FY21)
Throughout the 45 Installations surveyed, 88.9% (40) rated within the Excellent, Very Good, Good, or Common ranges (100.0 via 70.0) within the Total Rating, 8.9% (4) rated Under Common (69.9 via 65.0), and a couple of.2% (1) rated Poor or Very Poor (64.9 via 55).
An in depth abstract of the FY22/Report 12 months 2021 TSS outcomes may be discovered right here: https://www.cnic.navy.mil/ffr/housing/HQ_Housing_Programs/surveys.html
Whereas PPV companions labored diligently to offer continued service to residents all through the COVID-19 pandemic, the challenges offered seem to have contributed to the lower in general satisfaction scores at 27 of the 45 installations surveyed.
Whereas the vast majority of neighborhoods scored above common, PPV neighborhoods that acquired an general rating lower than 75 are required to develop a focused motion plan to handle points recognized by residents. These motion plans are submitted to CNIC and Naval Services Engineering Programs Command (NAVFAC) to overview and monitor progress.
Along with the TSS, the Navy continues to deal with enhancing its oversight of PPV housing and enhancing the dwelling expertise for service members and their households. The Navy is implementing the Division of Protection-issued Navy Housing Privatization Initiative (MHPI) Tenant Invoice of Rights (TBOR,) which addresses 15 of the 18 rights within the FY 2020 NDAA. The three remaining rights are being actively negotiated and are anticipated to be applied as a part of the brand new common lease that’s being developed.
Latest Efforts, Ongoing Enhancements
- Housing Dashboard: CNIC continues to enhance oversight of challenge firm efficiency and the FY22 section of the digital dashboard updates will deal with enhancing oversight metrics for PPV occupancy, motion plans for TSS outcomes, and highlighting consciousness of key metrics associated to challenge sustainment.
- Tenant Invoice of Rights: CNIC has labored with PPV companions and Housing Service Facilities (HSC) to make sure full implementation of the 15 signed provisions for the Tenant Invoice of Rights. Following OSD steerage, the Navy is postured to implement the complete Tenant Invoice of Rights, together with the common lease, dispute decision and hire segregation.
- Elevated management involvement and oversite: CNIC has developed installation-level briefings to raised educate command management on the PPV program and to assist enhance engagement. Moreover, the Navy now conducts quarterly ‘city corridor’ occasions for residents of PPV housing. These occasions are being held in particular person or nearly by way of social media and different on-line channels, and usually function set up management, HSC employees and PPV representatives.
“I thank everybody who took time from their busy vacation and PSC schedule to take part on this 12 months’s PPV Household and Unaccompanied Housing survey,” mentioned Jon Skelton, CNIC Housing Operations and Coverage department supervisor. “The TSS is a crucial a part of how we assess the residential portion of our Housing program. We use this data as one method to hear the voice of the residents telling us their priorities for and opinions of their housing space. I can’t thank the contributors sufficient and encourage everybody to take part.”
For extra details about Navy Housing, go to www.cnic.navy.mil/ffr/housing.html or go to your Navy Housing Service Heart.
